jDownloads Support Forum

jDownloads for Joomla 4.x and 5.x => jDownloads 4.0 => Bugs! => Topic started by: ddanny_p on 27.02.2025 09:56:25

Title: Documents not opening correctly after update
Post by: ddanny_p on 27.02.2025 09:56:25
Hello. I updated to joomla 5.2.4. I updated the extensions but on the jdownloads side when I check the pdf documents they are not displayed properly. I don't know how to fix it. Does anyone have any suggestions?
I have install jdownloads 4.0.46 version

For example:
https://directiajudeteanapentruculturagiurgiu.ro/index.php/informatii-publice/bilanturi-contabile/bilanturi-anuale/category/31-bilanturi-anuale

On this page if I click on the first document it opens as follows:
https://directiajudeteanapentruculturagiurgiu.ro/index.php/informatii-publice/bilanturi-contabile/bilanturi-anuale?task=download.send&id=75:bilant-decembrie-2023&catid=31

I mention that documents from another place entered with html code open correctly.
https://directiajudeteanapentruculturagiurgiu.ro/index.php/informatii-publice/buletin-informativ-legea-544-2001

Thanks in advance.
Title: Re: Documents not opening correctly after update
Post by: ColinM on 28.02.2025 14:02:41
Hi
1. When you updated to Joomla 5.2.4.1 did you take a backup before the update?
2. What was your previous version of Joomla?
3. Again when you apdated did you disable the jDownloads System Plugin?  And has it been re-enabled?
4. I presume you showed the third site to indicate that the server was working OK. Is that the case?
5. When I click on your first link, the impression is that it displays rubbish but if
you look carefully at the start it is trying to open a PDF document. It should only do a Download
6. Have you created a jDownloads List All Categories menu Item?

I will send you a Private Message in a few minutes - see also which may help to handle Private Messages

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1. Când ați actualizat la Joomla 5.2.4.1, ați făcut o copie de rezervă înainte de actualizare? Poate este o instalație nouă?
2. Care a fost versiunea dumneavoastră anterioară de Joomla?
3. Din nou, când ați actualizat, ați dezactivat pluginul de sistem jDownloads? Și a fost reactivat?
4. Presupun că ați arătat al treilea site pentru a indica faptul că serverul funcționează OK. Este cazul?
5. Când dau clic pe primul tău link, impresia este că afișează gunoi dar dacă
te uiți cu atenție la începutul în care încearcă să deschidă un document PDF. Ar trebui să facă doar o Descărcare
6. Ați creat un element din meniul jDownloads List All Categorii?