500 Internal server error

[thierry]

When I try to choose the layouts in the back-end, it takes about 1 minute and after I have an internal server error.And when I see the logs on my server, I have this:

[Tue Aug 13 15:20:30 2024] [error] [client 2a01:e0a:87c:d5e0:9dd9:7cde:5393:de28] [host prepasdarsonval.cloud] AH10149: FastCGI: incomplete headers (0 bytes) received from server "/homez.1929/prepasg/www/administrator/index.php", referer: http://prepasdarsonval.cloud/administrator/index.php?option=com_jdownloads&view=layouts

It is a fresh install on Joomla 5. In 15 years, I never had problems with JDownloads on Joomla3...Can you help me?

[ColinM]

Hi
Fresh install on Joomla 5
What version of PHP do you have?
Please see article,  which also applies to fresh install
https://www.jdownloads.net/documentation/getting-started-v3-9/upgrade-to-joomla-5
Colin

[thierry]

I was with PHP 8.3. I have tried PHP 8.2, same issue.
EDIT: the problem occurs when I try to see the layouts for "Categories" but not when I try to see the layouts of "Category" ! Also, no problem for the layouts of Subcategories but error with the layouts of Downloads...

And it's very long to obtain the result!

I don't understand!

[ColinM]

Thierry
I will send you a Private Message (PM) these are secure
Colin

[ColinM]

Thierry,
You have a 500 error.  This needs to be sorted out by your hosting service
Colin

[thierry]

Yes... I have changed of host provider, and all is ok now. I don't know the origin of the problem, maybe the version of MySql ? My new hosting use MariaDB.

Very sorry to have bothered you! And thank you very much for your intervention.